Winner of an award!
After appearing in the Deloitte Fast 50 several times, we won a prestigious award this year! We are very proud of our title of Limburgse KMO van het Jaar. It is recognition of our dedicated work and confirmation of our ongoing commitment to serving you better. The jury's recognition of our vision and the path we have taken is a huge motivation to do even better in the future!
There is a new department
This year, we added a new department to our Level27 family: Customer Success. A team whose sole mission is to provide even more personalised and dedicated support. Have you met Silke and Niels from our Customer Success team yet?
We have launched Agency hosting
You couldn't miss it: in 2023, we launched a completely new service. In collaboration with many agencies, we built Agency hosting, a tailor-made service with many advantages for agencies. Agency hosting was built directly from the feedback and comments of our customers. You asked, we delivered!
Level27 has relocated to the future
This year, we have not only physically moved to an iconic building that deserves a future, but we have also strengthened our digital home base. Starting this year, we also have servers in the LCL data centre in Antwerp, so we can offer you even more choice of data centres. Our own network now extends across locations in Brussels, Ghent, Antwerp and even Hasselt. And of course, you can enjoy our services just as much in the public cloud.
1357 relaxed ticket sales at concerts and festivals
You probably already knew that we have been ensuring smooth ticket sales at Pukkelpop for years. But we are also an important partner for many other festivals and concert venues: Graspop, Rock Werchter, the AB, the Roma... In total, we have helped 1,357 festivals and concerts with smooth ticket sales this year, so you have probably come across us at some point!
You are 96% satisfied
We are delighted to share that we have achieved a customer satisfaction score of 96%. Your satisfaction is our motivation, and we strive to maintain this level of service and continue to exceed your expectations!
99,984% Uptime
Let's not forget our core business. Our services have maintained an impressive uptime of 99.984% this year. We understand how crucial it is to always be online, and we continue to invest in technologies to ensure this reliability.
We created 63 new features
In 2023, our platform team has been busy. In addition to building Agency hosting, we have added no fewer than 63 new features to our hosting services. From improved management tools to advanced analytics, we continue to innovate to serve you faster and better!
You created 14,430 DNS records.
We are the masters of DNS! Over the past year, we have created no fewer than 14,430 records for you, ensuring that your domains are managed with precision and speed.
+ 50,000 snapshots taken
Last year, more than 50,000 snapshots were taken. We take approximately 96 snapshots per project per day! This way, we can be sure that if something really goes wrong, we can immediately go back in time and get you back online. Let us be clear that we want you to be truly Relaxed Online.
