Application Monitoring for Agencies

What is Application Monitoring?

Application Monitoring is a built-in feature in our platform that allows you to track the status of each individual website. No more general server status, but clear insights per project.

We continuously monitor three crucial parameters:

Availability: Is your website accessible to visitors?

Speed: How quickly does your site respond to a request?
SSL status: Is your certificate still valid or does it need to be replaced?

You get a clear overview of performance over the last 30 days. If there are any problems, you will automatically receive a warning via email. This way, you are always the first to know, without your customer having to intervene.

What does this mean for me?

Immediate notifications in case of problems
No more surprises from customers complaining about a slow or unavailable website. You will receive immediate notification in case of downtime, slow loading times, or an SSL certificate that is about to expire.

Insight per individual website
No longer vague server status, but clear data per project. This allows you to take targeted action where necessary, without having to take a guess.

Overview of the past 30 days
With a clear dashboard, you can see trends and performance over a longer period of time. This allows you to recognize patterns and prevent future problems.

Time and money savings
You no longer need to install or manage external monitoring tools. Everything is built into your control panel, always up to date and tailored to your Agency Hosting environment.

Detection of large-scale problems
Application Monitoring also detects large-scale malfunctions. If a significant portion of the websites in an Agency Hosting environment suddenly becomes unavailable, an alarm is automatically triggered. A Level27 engineer investigates and takes action before you or your customer even notice anything.

Track multiple endpoints
You choose which websites you monitor. This means you always have access to the right data for each project. The number of endpoints you can add depends on your hosting package and grows with your needs.
Active follow-up for Platinum customers
Monitoring notifications from Platinum customers are not only sent to you, but also followed up directly by a Level27 engineer. We analyze the problem and take action ourselves. Is the issue more complex or does it require input from you? Then we will notify you immediately and help you with the analysis. This way, your service always remains at the highest level.

How do you measure the speed of your website?

The speed of your website is influenced by two factors: how quickly the server responds to a request (external) and how efficiently your website processes that request (internal). You can monitor both of these in your control panel.

External speed: latency per phase

Application Monitoring gives you insight into how quickly your website responds from the moment a visitor sends a request. The total response time is divided into separate phases:

TLS: Time to establish a secure connection (SSL handshake)

Resolve: Time to look up the IP address of your domain name

DNS lookup: Time required by the DNS server to convert the domain name

Connect: Time to effectively connect to the server

Processing: Time required by the server to process the request

Transfer: Time to send the data back to the browser

This breakdown allows you to immediately see where the delay is occurring: in your connection, infrastructure, or backend.

Internal speed: performance of your application

In the Performance section of your project, you can monitor how well your website is performing internally when a request comes in. Here you can see:

Latency: Total time your application needs to process a request

Throughput: Number of transactions per minute (tpm)

CPU: Consumption of computing time on the server

Memory: How much memory your project uses

Disk: How much disk space is read or written

Failed: Percentage of failed transactions

Breakdown: Breakdown of transactions by type (visible once enough data is available)

Why this matters to your agency

Application Monitoring provides your agency with a powerful tool that helps you keep a close eye on your websites at all times. No more unexpected complaints, no more unnoticed problems, but real-time insight and immediate notifications in the event of malfunctions. This not only makes it easier to act quickly, but also strengthens your position as a reliable partner for your customers. Thanks to this feature, you can focus on what really matters: delivering optimal online experiences, without stress or interruptions. This way, you always stay one step ahead and are truly Relaxed Online.