agencyproductsagency-hostingservice-level-agreements
Service Level Agreement
Compare our different options for Agency hosting
Silver0,-/month | Gold100,-/month | Platinum600,-/month | |
|---|---|---|---|
Support guarantees | |||
Slack Slack support channel available during office hours | |||
24/7 Emergency Number A hotline for reporting business-critical incidents | |||
Dedicated architect A technical profile that can further support and guide the agency | |||
Monitoring intervention Incident management detected through Application Monitoring by a Level27 engineer | |||
Status meetings Status meetings with the Customer Success team and satisfaction checks | Every 6 months | ||
Monitoring | |||
Monitoring Monitoring of the project URLs | |||
24/7 Monitoring Monitoring alerts are sent to our engineers and resolved 24/7. | |||
RCA Root cause analysis for incidents | |||
Incident report Incident report provided for application incidents | |||
Security and backup | |||
Security updates Monthly security updates applied to the environment | |||
Backup frequency How often backups are made | 1 per day | 1 per day | 1 per dag |
Saving backups Amount of available backups | |||
DDoS protection Protection from DDoS attacks | |||
0,-/month | 100,-/month | 600,-/month | |